American, by contrast, said that 62% of the 185 billion frequent-flier miles it issued last year went to customers as credit-card rewards, not flying in airplanes.
We disclosed to the auditor that her reconstruction of her time (21 hours) dealing with this issue was supported by the receipts from all the vendors, her telephone records with calls to all the vendors, her airline tickets (evidenced by American Express card statements) for flying to the property, her rental hotel while dealing with the property, and sworn affidavits from the vendors who dealt only with her.