U.S. forces are dealing with an adaptive, innovative and flexible enemy, according to the Joint Improvised Explosive Device Defeat Organization, or JIEDDO, which is leading the counter-IED effort for the military.

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The organization's flagship group, the SFJazz Collective, is a flexible octet of established players, each with his own stylistic bent.

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Ignatius, like anyone creating a business, shaped his organization to take advantage of an opportunity he saw in his market: a flexible action force for the Pope.

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What the experience with Anne demonstrates is that customer relationship and customer care systems also need to be flexible enough to foster and support the creation of new ideas and information from within the organization.

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By staying open-minded and flexible in his thinking, he was able to move to a market niche (education) that his organization was particularly well suited for.

FORBES: Lead Like Ignatius