Both executives raise a problem with fixing research and development that should scare executives at less productive companies: Sometimes trying to fix things can just make them worse.
To whatever extent my way of thinking about software development was wrong, fixing it would simultaneously help my company attract talented employees, and make it a better and more profitable place.
Experts say ambitious executives should pay closer attention to fixing flaws because businesses, after trimming leadership-development efforts during the downturn, have lately raised the bar on management performance.
Fixing the number of days that a patient should stay in hospital after a hip replacement discourages the development of techniques to get him up and walking sooner.