"It was the first phone with a really good mobile Web browser, and we saw five times the average usage of things like Google Maps and YouTube" compared with online habits, says Vic Gundotra, Google's head of mobile developer relations.

FORBES: Radio Google

The next five years will be risky, or provide a good opportunity, for banks to take advanatge of things like mobile and higher expectations to encourage customers to switch.

FORBES: Peering Through Technology Mists to See Customer Needs