This resulted in many failedrequests to delete accounts because we had not invested sufficiently in making our account deletion process as programatically efficient as it could be.
But he said his team had found a backlog of 14, 000 cases where the UKBA failed to deal with requests to reconsider decisions after an initial rejection.
Mr Schneiderman said his office had documented hundreds of instances where Wells Fargo and Bank of America had failed to process refinancing requests from mortgage holders quickly enough, putting them at greater risk of foreclosure.
On his complaint about the State Department, Thompson said that the department has failed to arrange a single interview of potential witnesses, despite weeks of requests by the committee staff.