Example: Your customer service rep may resolve 50 calls a week, but that same rep may have drawn on additional internal or external resources to handle those calls.

FORBES: The Truth About Productivity

One of the curiosities of so-called connected TVs, which directly plug into the Internet to access web applications and services, is that they rely on external camera attachments to support video calls.

FORBES: Panasonic: Connected TVs With Built-In Cameras On Way

Using a remote controlled vehicle with a fitted video camera, the researchers set up tests to assess how seals reacted to external stimuli and potential threats, including wolf calls played from the vehicle.

BBC: Seal pup

The external speakers were incredibly loud, and we were able to listen to conference calls -- and music -- on the speakerphone from every room on the same floor in our house.

ENGADGET: Samsung Galaxy S III for Verizon Wireless review Mobile

The World Conference on Human Rights calls upon the international community to make all efforts to help alleviate the external debt burden of developing countries, in order to supplement the efforts of the Governments of such countries to attain the full realization of the economic, social and cultural rights of their people.

UNESCO: Vienna Declaration and Programme of Action

The external music controls are weird and unnecessarily small, and while we could really juice the volume on the earpiece during calls, the sound was pretty muddy.

ENGADGET: Hands-on with the ZTE C79 Mobile