The company has also used analytics to reduce employee attrition following maternity leave by identifying policies to adjust, and has tweaked their customer support recruiting process to ensure candidates have a clearer sense of expectations (which turned out to be a key metric of job satisfaction).

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For instance, the level of patient satisfaction reflects public expectations, and the public is becoming more demanding.

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It has created a high standard of satisfaction for its users whose expectations are now extraordinarily high.

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On the other hand, when an employee understands clearly what they are expected to do, and how they can be certain they have met those expectations, it allows the employee to feel a sense of purpose and accomplishment, which leads to overall satisfaction with their job.

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