Upon calling them again I was told that this was standard procedure in the event of faulty goods and no refund or exchange could go ahead without this visit, despite a previous agent telling me that the pictorial evidence was sufficient to effect this action.

BBC: Fergus Muirhead

Take that machine back and demand an exchange--or a refund.

FORBES: Personal Technology

Rail company Eurostar said about 30, 000 passengers had been due to travel on 50 services on Friday, and would be offered a full refund or exchange.

BBC: Weekend hit by tunnel disruption

Initially they were very helpful, assuring us that they would do their best to help and so on, however, when mention of exchange or refund was made they became very awkward to deal with.

BBC: Fergus Muirhead