After almost 20 years, customer expectations are increasingly evolving in the direction of more virtual interaction.

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The point is that car companies have officially survived the 2008 recession and because of the recession they have morphed, become more interesting and disparate as they change direction to meet an evolving infrastructure.

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For example, in a study published last year in the Proceedings of the National Academy of Sciences a group of researchers looked at crustaceans (crabs, shrimps, woodlice and so on) over the past 550m years and found far more examples of groups of species evolving towards complexity than in the other direction.

ECONOMIST: Evolution