Every time you call the company, you must wait from 20-40 minutes to even have your call answered and often you have been shunted to the wrong department.

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"Try to hover while you check your morning email or every time you take a phone call, " he says.

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If you want to call, every page has the estimated wait time to talk to someone.

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If you wanted to do only one task and do it the same way every time, you would do better with a custom chip design -- what the engineers call an application specific integrated circuit.

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"You can hug me now, and call me Jim, " he says, every time.

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She was an animal that when people would go into the gallery in front of what we call our Outer Bay exhibit where she was on display, you know, every time that she would swim past, you could just hear, you know, people's gasps.

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