Notwithstanding the pot calling the kettle black in this and similar regulatory cases, I truly understand why the regulator cited Charry for his alleged failed diligence as a supervisor and even for his laid back policy regarding unapproved email addresses.
Even if I identify the audience and its influencers for them I often find that the content is completely wrong because they failed to spend time listening to their targets and so have no idea of what will work for them or not.