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We hear from companies all the time that traditional enterprise systems are not addressing many of the fundamental communication and collaboration challenges they are facing, such as connecting and aligning employees and teams across locations, enabling mobile workers, and improving responsiveness and support for customers regardless of location.
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This tells me that many organizations are still early in the stages of deploying collaboration systems within their organization, what we refer to as Enterprise 2.0.
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Most enterprise systems like ERP, CRM, HR system of records, and e-mail systems do not yet have collaboration features built-in.
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"We started enterprise search with the ability to search a company's Intranet, then added the ability to go into databases, collaboration systems, and applications, now this, " said Matthew Glotzbach, product management director for Google enterprise search.
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