It added several hundred agents to North America, requiring an English fluency test for its hires.

FORBES: On The Cover/Top Stories

During the 20-minute drive, he spoke easily and impressed me with his knowledge, English fluency, and calm, kind air.

BBC: Piecing together puzzles in Cambodia

Fluency in English and internationally recognised qualifications are keenly sought as China opens up to the world.

ECONOMIST: Old schools are finding new markets abroad

Language requirements: Fluency in English while Italian is an essential requirement.

UNESCO: OFFICE IN VENICE

We have 7 billion people on Earth, a quarter of which say they understand English (yet the actual fluency is suspect).

FORBES: English - The Language of Global Business?

Why such concern for a customer who lacks fluency or competency in English?

FORBES: Se Habla Espanol and No Finding of Misconduct in Chase / LPL Arbitration