The amount of domain knowledge about the business and the legacy systems that is embedded in the software developers is what the customer pays for and not really the technology fixes that get delivered through the year.

FORBES: IT services are not like baseball caps

As a software and hardware designer specializing in embedded control systems I found that the classic USA cubicle office arrangement generated intense stress due to the almost continual hubbub, noise and other interruptive mechanisms.

BBC: The pleasures and perils of the open-plan office

The operating system will not use the new Blackberry OS 6 but has instead opted for QNX software, which was recently acquired by RIM and has extensive expertise in embedded systems for the car.

BBC: Blackberry launches Playbook rival to iPad