From my experience, there are a few good ways to do that: make online self-service links prominent on your website and always offer them anywhere you provide your customer support number, integrate online help throughout key processes, promote Web and self-service resources in telephone hold messages, let call center agents notify customers of self-service options, and reply to emailquestionswith the link to self-service content to re-enforce self-service availability.
Balfe answered some questions via email on the musical background of the game, sharing with me who some of his musical influences have been, and the process of working a composition into a finished masterpiece.
GameTanium users can access an in-app Help Center with Frequently Asked Questions and live GameTanium Customer Support which provides phone, SMS chat and email support Monday through Friday, between 9 a.m. and 5 p.m.