Every movement needs an influx of disciples, and Zappos, after laying off eight per cent of its sixteen hundred employees in the fall of 2008, has begun to hire again.

NEWYORKER: Happy Feet

At a formal gripe session with eight Ebay executives that weekend, some long-time disciples expressed the feeling they weren't particularly well served, complaining that customer support is inadequate, that Ebay staffers know less about navigating the site than users, that the company is slow to toss out inactive sellers, particularly those who hang on to user names that others would like to have.

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