As compensation for the trouble, players would soon be offered a free PC game from EA's catalogue, said Ms Bradshaw.
BBC: EA apologises over 'dumb' SimCity launch
To clear the queues, EA had doubled the number of servers supporting the game, Ms Bradshaw said.
However, said Ms Bradshaw, the way people played the finished game was very different to what EA and Maxis had seen during early, or beta, testing.
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