However, Microsoft Dynamics CRM online is directly aimed to gain market share mainly at the expense of Salesforce.com.

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The company chose Microsoft Dynamics CRM Online because of its integration with other Microsoft products, like Office365, and used the switch as an opportunity to refine its approach to work and to teamwork.

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At Microsoft we are all-in when it comes to the cloud and if you are looking for an integrated cloud business solution, the Microsoft Dynamics CRM Online or Microsoft Dynamics NAV 2012 cloud solutions might be a good place to start.

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The solution was to implement an automated, online public record-tracking system run in a cloud-based instance of Dynamics CRM.

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