He started scaling back French troop contingents in Africa, and in a famous speech gave deep offence on the continent, when he basically said it was time Africans started doing things for themselves.

BBC: France and Mali: An 'ironic' relationship

This is a degrading experience for the TSA screeners themselves because they are doing humiliating things to people who have no meaningful choice once they get to the checkpoint.

FORBES: What Is At Stake on Opt-Out Day?

Transforming or reinventing business processes so that they are more efficient (doing things the right way) and more effective (doing the right things) than the competition is what is needed for companies that find themselves looking up at the competition.

FORBES: Are you really trying to gain leadership in the market?