HP's printer division recently began a remote-conferencing and document-sharing service called Halo, which has 15 corporate customers.

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The combination of Customer Relationship Management (CRM) capabilities and productivity tools give you the ability to easily create and manage customer interactions with everyday tools such as e-mail, shared calendars, IM, video conferencing and document collaboration.

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The new features include activity feeds, personal profiles, status updates, discussion forums, document sharing, messaging, email, and web conferencing.

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Powering this vision is a suite of IBM products such as Lotus Notes for email, contacts, and calendaring, Lotus Connections, the social networking environment, Lotus Quickr, the document repository, and Lotus Sametime for unified communications and real time collaboration such as web conferencing and instant messaging.

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