The goal of a third MAPS project is to create a best practices document in cooperation with bulk e-mail companies.

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Document 4-6 best CSR practices among your competitors and outside of your industry, and then implement one new idea before the end of this year.

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ISO9000, in a nutshell, helps firms to identify best practices within their organisation, document them, and make sure that everyone in the firm follows that one standardised best practice.

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