When things do go wrong, your customer support staff shows that they are there to listen to the customer and make it right.

FORBES: Does Your Company Have Promise?

"We man up and hold each other accountable each possession, and then when things do go wrong, your teammate has your back, " Indiana point guard George Hill said.

NPR: Pacers Rout Knicks, Pull Closer To Second In East

Now that is important and it isn't just politicians who make that difficult, if I may be so bold, it's also your profession because if a politician says perhaps that's wrong we'll do it slightly differently, your attitude is this is a major and embarrassing u-turn, not actually a sensible modification.

BBC: News Online

You're a contrarian in your trading, but how do you know when the herd is wrong and when they're right?

FORBES: Magazine Article

If the scientists used the wrong statistical method, you may do just as well believing your horoscope.

ECONOMIST: Why so much medical research is rot

Do not get me wrong: I am not saying cloud computing helps you reduce your IT budget, it is only apportioned in time.

FORBES: Can we consider a firm without IT?

"Like boxing, it's about convincing your opponent you'll do one thing so you draw them into doing the wrong action at the wrong time, or in the wrong place and then take advantage of their error to hit them, " says Ms. Halls.

WSJ: The Finer Points of Balancing Fencing and Family

Senator STEVENS: It may be that what we've done leaves an impression we've done something wrong, but you have to make up your mind you're doing something wrong, you have to have an intention to do something wrong to really be guilty of a crime.

NPR: Taped Phone Conversations Played At Stevens Trial

Your opinions, which are often offered in an attempt to connect through collusion, do not help your team, but instead plague them with doubt and uncertainty that the business is heading in the wrong direction.

FORBES: Check Your Opinions At The Door