Speaking to the first issue, I know from my work history and experience that disconnects can indeed occur between those who spend their time inside offices at a distant office headquarters and those who work the business in the field.
So, for example, if a field worker is having trouble repairing something, he can have a distant colleague remote in and offer help -- sort of the virtual equivalent of looking over someone's shoulder.
The technique employed to find the new planet uses the gravitational field of a star like a lens - magnifying the light from a distant background star.