Every song is a scribbled note in the margin of a diary and the music of our lives becomes a soundtrack to the emotional scrapbooks we keep in our heads.

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All you need to do is put a note in your diary to review them every six months and watch how your company improves.

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One way is to note in your diary or calendar dates when you have prospect and client contacts and the results of those contacts.

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Working with 400 school children aged between nine and 11, the team assigned whole classrooms either to perform and note down three kind acts per week or - as a control group - to keep a diary of three locations they visited each week.

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