In July last year, the number of UK households accessing the net via broadband surpassed those using dial-up for the first time, according to the Office of National Statistics.
ACS-designed software automatically routes work to the next available employee and can automatically dial the number if an employee has to call a doctor's office to chase down incorrect information.
This great country, different from mine, requires office employees and employers to dance on the dime and keep their fingers on the dial, while snapping to the beat of business decisions on the fly.