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As a result of this mismatch we will see new business processes develop that accommodate customer engagement while at the same time selectively integrating this unstructured content in enterprise systems.
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Hiring the disabled helps companies develop new products and services, expanding their customer base, which is increasingly filled with older people starting to encounter disability.
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She and her team develop new offerings to enhance the card member experience and oversee customer segmentation, retention and advocacy.
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Her responsibilities were broader than the average CIO, as well, as over time her role expanded and she oversaw innovation, gaming, IT application development, infrastructure, security, support for customer facing systems, all company web sites, as well as key initiatives to develop new technical capabilities for the Total Rewards loyalty program.
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