Participating hotels will be hiring more Chinese-speaking front desk staff and adding Chinese language TV channels.
Desk staff wear Hawaiian shirts that look like they're from a 1960s U.S. beach movie.
Wearing a polo shirt in his office rather than the Hawaiian look of the desk staff, Sun sees similarities with retail.
If you dislike chatting with front desk staff and executing those pas de deux with bellmen delivering luggage, the Outlook Lodge is for you.
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Be ready to point this out to the front desk staff and request an alternate room if available or have the hotel provide an air cleaner unit, which many hotels have on hand unbeknownst to guests.
But they also have exclusive in-house amenities, such as a private lobby desk and concierge staff, with escorted in-room iPad registration, one of the best upgrades you can get in a city where main lobby registration, even at top hotels, often resembles the economy class check-in line at JFK. The 24-hour room service features the first-ever in-room dining menu designed by the man himself, culinary legend Nobu Matsuhisa.
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The fact that no one at the resort front desk and only one of the pro shop staff knew of its existence was emblematic of the overall service experience.
The shift from paper eliminated the need for two dozen transcribers and filing staff at police headquarters, and freed desk-bound officers to return to the streets.
Staff give tours Monday through Saturday that take in the reception area (Minnie Ripperton worked the desk) and main studio (designed by a 21-year-old newbie who inadvertently created the room's remarkable sound).
If we do -- if we keep their legacy alive, if we keep faith with the freedoms they died to defend -- then we can imagine a day, decades from now, when another child sits down at his desk, ponders the true meaning of heroism and finds inspiration in the story of a soldier -- Staff Sergeant Robert J.
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