Few things can hurt a brand's word-of-mouth like a rude hotel desk clerk, a high-pressure stockbroker or a perpetually late airline with unsympathetic flight attendants.

FORBES: Magazine Article

Their marriage was thrust into the spotlight when the desk clerk at a Vail-area resort hotel told police that Kobe Bryant had sexually assaulted her in 2003.

CNN: Kobe Bryant, wife say they are calling off divorce

Despite wanting to just crawl into bed and crash after the 10-hour overnight flight, I returned to the front desk and told the clerk that the room was not acceptable.

BBC: What to check out when you check in