"Delivering good support on the Web is an enormously difficult problem that often involves thousands of documents, complex navigation and search tactics, and an unusually demandingcustomer base, " Tarter says.
Today, an increasingly international customerdemanding world-class standards has made many service companies retool their "one size fits all" approach to doing business in Asia.
Since March, it has issued 132 summonses to eight accounting, law and investment banking firms demanding they turn over customer lists, opinion letters and other documents.
On Tuesday he posted a list of terms of sale, demanding a Western Union transfer and offering six months of support and three backup bugs to any customer in the event that Yahoo!