Steve Schuckenbrock, President of Dell Services, noted that of the large services contracts that came up for renewal in 2011, Dell retained 100% of them.
Dell and Dell Financial Services seem to have a short circuit in their customer service operations.
The company also said it would undertake a "strategic assessment of ownership alternatives" for its Dell Financial Services unit.
Excess inventory sold by several dozen big companies--including Home Depot, Dell Financial Services, IBM and Sharper Image--accounted for 4%-plus of gross merchandise sales in the first quarter, up from about zilch a year earlier.
On Wednesday the Albany County Supreme Court affirmed allegations made by New York State Attorney General Andrew Cuomo that Dell and Dell Financial Services made fraudulent advertising claims and failed to provide customers with promised services.
Because of the potential high cost of data theft, companies such as Dell offer services that not only track and locate stolen or missing computers, but can erase an entire hard drive before the criminals can access sensitive information.
On Wednesday the Albany County Supreme Court affirmed allegations made by New York State Attorney General Andrew Cuomo that Dell (nasdaq: DELL - news - people ) and Dell Financial Services made fraudulent advertising claims and failed to provide customers with promised services.
He also recruited Steve Shuckenbrock from EDS to drive Dell into the services business in competition with IBM and HP.
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Dell's Services business continues to execute well, with gross margin percentages improving sequentially for the sixth consecutive quarter, as the company focuses on the most profitable areas of the business.
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The new Latitude 10 essentials configuration is particularly well-suited for students and teachers and will join Dell's existing solutions and services to offer school leaders, school IT administrators and educators the support they need to create an effective, personalized learning experience for each student.
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Consistent with its strategy, Dell saw growth in its server, services and networking businesses.
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Dell figures it can expand by attaching services to the hardware it sells.
Regardless of that answer, in any proxy contest, like SandRidge and Dell, the endorsement of proxy voting services such as ISS or Glass Lewis is critical.
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He was notably less willing than she to compare HP to either IBM, with which HP competes in services and servers, and Dell, HP's rival in personal computers.
He was notably less willing than she to compare HP to either IBM (nyse: IBM - news - people ), with which HP competes in services and servers, and Dell (nasdaq: DELL - news - people ), HP's rival in personal computers.
Over the past few years, Dell has quickly transformed into a software and services organization with a focus on enterprises.
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Dell's competitors have much larger professional services organizations to help with support.
As a longtime customer of Dell's hardware and competitor in it services while at EDS, Schuckenbrock insists he knows how to help the division.
He also took a bet on a different future, in which even Dell will one day be punished for eschewing services and sticking to hardware.
But Dell aims to bring his hyperefficient approach to managed services, too, effectively benchmarking both HP and IBM.
Dell wants to be a trusted advisor offering consulting services to help figure everything out and make it work.
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As a longtime customer of Dell's hardware and a competitor in it services while at EDS, Schuckenbrock insists he knows how to help the division.
Dell expects continued solid growth in Enterprise Solutions, Services and Software and also a challenging end-user computer environment in the second half of the year.
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Dell (nasdaq: DELL - news - people ) offer services that not only track and locate stolen or missing computers, but can erase an entire hard drive before the criminals can access sensitive information.
In addition to adjusting its manufacturing strategy, DELL is trying desperately to develop a footprint in the services business.
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Dell Inc. is a premier provider of products and services required for customers worldwide to build their information-technology and Internet infrastructures.
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That mindset sets Lenovo apart from other PC giants (HP, Dell) that have moved towards selling higher-margin services and cloud computing.
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