He is surprised by the gap between promise and delivery in what the developed world is offering.

BBC: Mozambique's lost cashew nut industry

They offer free delivery and free return and promise you will get your shoes in 4 days although they love to amaze you by delivering them faster.

FORBES: Cult Brands: Weathering the Storm

Flemish style is stealth style, Flanders the land of under-promise and over-delivery.

CNN: Flanders: Europe's best-kept design secret

By rewarding public sharing and rapid deployment of such ideas, the Challenge will boost our ability to deliver on the promise of health care delivery innovation.

WHITEHOUSE: Jobs News

While more than 90% of retail is still in bricks-and-mortar storefronts, e-commerce retailers promise nearly unlimited inventory, fast delivery to customers' doors and lower prices.

WSJ: Tax-Free Web Shopping Nears End

The promise of using alternative methods of education delivery to students of all ages and grade levels is there.

FORBES: South Park's 'A History Channel Thanksgiving' And The Problems With For-Profit Education

Today Cemex promises deliveries within 20 minutes of the agreed time and backs up the promise with a 5% discount for any delivery that arrives late.

FORBES: Cement meets the cyberworld