He is surprised by the gap between promise and delivery in what the developed world is offering.

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Let's say, for example, that a customer's connection is fine for browsing the web, but it doesn't pass muster for streaming content -- a service dedicated to video delivery could be added to close the gap.

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The gap between business needs and IT delivery has grown as data has grown, especially in companies that have failed to invest in the right analytical talent, said Wegener.

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"Yet, despite this positive activity, this report shows there is a continuing gap between the NIPS's stated intention and the delivery on-the-ground of meaningful outcomes for prisoners, especially at Maghaberry Prison, where the majority of prisoners at risk are located, " he said.

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