Amazingly, the American government still has no permanent, camera-trained spokesman capable of delivering its views in polished Arabic.

ECONOMIST: Arab satellite television

Delivering very detailed views of customers and their profitability keeps CSRs from being generous with customers who are costing the firm money.

FORBES: Making Customer Data In Finance Profitable

No 10 said the PM wanted to set out his views on Europe and may call other EU leaders before delivering the speech.

BBC: New date for David Cameron speech on UK and the EU

This is value derived from an understanding of customer views of the people, culture and history of the product and the organization delivering it.

FORBES: Shifting The Imperative From Knowledge Management To Expertise Management