To fix his imperfections, Schwann's Mr. Sherwin went through a rigorous performance appraisal known as "360-degree feedback" that included customers' reaction.
In the original session, they received their 360 degreefeedback, created a plan for their personal development and were encouraged to meet with their manager to review the feedback and obtain their support.
We first compared their level in the organization with their degree of likeability as measured by our likeability scale, based on feedback from their boss, peers and direct reports.