Lewis promises that the company will be able to decrease its costs enough to not have to dilute current investors further.

FORBES: A Biotech Billionaire's Latest Drug Bet Implodes

This caused an increase in its costs and decrease in its profit margins.

FORBES: Aeropostale Resurrection Taking Stock To $19

In one example, Get Satisfaction helped music service Rhapsody vastly decrease its customer support costs.

FORBES: Get Satisfaction Nabs $10 Million For Customer Service

Third, its margins will improve as its costs decrease and it rolls out more deals with enterprises as opposed to individual consumers.

FORBES: Cheerleading Begins For PeoplePC