So every time the tag is read, a real-time connection to that database is needed to work out how to route the bag.

ECONOMIST: REPORTS

The connection would have eluded most database-searching tools, which require at least one perfect match to construct a thread of related transactions.

FORBES: Cyber-Sleuths

Another feature called "Expert On-Demand, " sorts through a company's database of experts to create a video connection between a user--say, a confused customer in a bank's branch office--and the person best suited to answer his or her questions on any given topic.

FORBES: Enterprise