Using its Internet service and portal, AOL will provide a "management dashboard" to users, allowing them to view call logs, and will likely tie the product in to its email and instant messaging applications, says a spokesman.

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PayWizard supports transactions made on multiple devices -- including online, iPads and other tablets, smart phones, connected TVs and digital set-top boxes -- and features a unique, web-based management dashboard that provides detailed real-time activity reports as well as valuable, actionable marketing information on viewer behaviour.

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The type of post hoc study that Harvard did has to be moved into a real time dashboard for marketing and sales management as well as agents to see and use.

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There are huge improvements that can be made and that are being made in the management of those IT investments, including, for example, a simple measure -- the It dashboard, where you can go online, click on individual IT projects, see whether they're behind schedule or not.

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