One of his best customers was the union representing ticket agents, which bought 2, 000 or so calendars a year.
As a matter of fact, with 20 very similar regional offices (same customers, same union agreement, same costs, etc.) the highest performers in customer satisfaction scores also had the highest gross profit margins.
In addition to standing up to deadbeat customers, Young championed Union Pacific's Fuel Masters Program, an employee-driven initiative that rewards the most efficient engineers with debit cards they can use to fill up their own vehicles.
The European Union has deliberately set it up so that in order to service customers right across the 27 countries of the union, you only need to have one company in one country within the 27.
Using the application and a cash card account, customers can send money through the Western Union system from their mobiles.
In other words, to understand Western Union's "ethnic customers", the plethora of data must be translated into "multicultural competence", Mr Ersek insists.
Last year, the American Civil Liberties Union intervened on behalf of anonymous customers in a federal lawsuit Amazon had brought in Seattle against the state of North Carolina.
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The only people a credit union needs to make happy are its customers.
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He says American car manufacturers are constantly at odds with the United Auto Workers union as well as their suppliers and customers rather than working with these people.
"When we ask for ID and the name of the person the money is being sent to, customers say we're hassling them because Western Union doesn't ask for all that, "says Moreno-Linares.
The Consumers Union, which campaigns on behalf of individual customers, wants Congress to require food producers to use an electronic tracking system like the one Federal Express employs for parcels.
Alternatives Federal Credit Union keeps Hours in its teller drawers and lets customers use them to pay fees.
Stick to facts, the complaints of customers and lawsuits often brought at the expense or influence of the union are relevant.
He said he was not involved in the direct talks with the union, because his focus was instead on talking to affected customers.
Well joining me to discuss what banks do for us and what they should do in the 21st Century - I have Stuart Cliffe from the National Association of Bank Customers, Rory Murphy who's joint general secretary of the banking union UNIFI - and Tim Sweeney of course director general of the British Bankers Association.
And borrowers whose original mortgage is from Union Bank don't have to provide all of the income documentation that other customers do in order to refinance.
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