To me, empowerment is about giving employees the permission to give customers priority and to use their creative talents to find solutions when issues arise, without having to run to management and ask for permission to do something.
But when staff are under pressure to sell as many phones as possible does profit rather than the treatment of customers become the priority?
For instance, Mr Cruickshank thinks that he and other utility regulators may have to order the firms they oversee to provide more specific guarantees to hospitals and other priority customers.
It helps if everyone who works at the restaurant is clear that satisfying customers is their number one priority and that everyone is collectively responsible for that outcome.
Joyce said the new partnership would benefit its frequent flyers in particular, with the airlines offering reciprocal access to tier status benefits, including end-to-end recognition of customers, lounge access and priority check-in and boarding.
First, he discovered in work with Enterprise Rent-A-Car that a key to measuring loyalty was to give priority to the enthusiastic customers, i.e. those who were delighted.
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"Our Customers' comfort is our top priority at all times, and we safely serve about 100 million drinks onboard every year, " Southwest spokesman Chris Mainz said in a statement.
Indeed, Intel's Markus Weingartner, who explained some of the decisions behind the design process, said capable keyboards were a high-priority here, as customers choosing such devices are already forgoing a tablet for that specific feature.
Our robust contingency plans will ensure that our top priority - to make payment to our customers - is maintained.
He assured customers that solving the problem was the "number one priority".
However, our current priority is to restore functionality for all of our customers, sub-regions and services.
We apologise to our customers and take this matter very seriously as food quality is our highest priority.
"We apologize to our customers and take this matter very seriously as food quality is our highest priority, " he said.
Verizon Wireless reminds customers that when behind the wheel, safe driving should always be the first priority.
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Launching the scheme, Chief Secretary to the Treasury, Danny Alexander, said the government's "first priority is to make sure the pilot works and the benefit is actually being passed on to customers" (something already being hotly disputed in Scotland).
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