Ariga says that is because he knows his customers - knowledge that separates him from his rivals.
Of course, this is not the only example of how snooping on customers without their knowledge can lead to a bad news day.
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The book correctly identifies some of the reasons why this does not happen in poor countries, where companies often fail to understand their customers and lack knowledge of their relative position in an industry.
In turns out my customers, without my knowledge or involvement, were marketing my business.
By pursuing detailed knowledge of customers, patients or clients behavior patterns and history, organizations can present offers or devise diagnostic or treatment more accurately and with greater impact.
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The need for more money should be preceded by understanding the need for better management and strategy, improved knowledge about customers and outcomes, and other aspects of the operations of an agency or a charity.
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"Supporting customers with expertise and local knowledge built up over the years will remain at the very heart of our business, " he said.
An amendment to the directive, recently approved by the European Parliament, could jeopardise the way that firms use privileged knowledge about their customers' trading intentions.
One great way to do this is by providing customers direct access to the knowledge foundation created in step one so they can find the information they need whenever they want it.
Plus their analytics-supported approach also enabled Gemvara to track design favorites and buying patterns to keep honing what it offers and how, thus growing their customer base and per-customer sales while honing customer service, based on the knowledge of how customers want to be served.
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Marillyn is an exceptional leader with impeccable credentials and deep knowledge of our business, customers, shareholders and employees.
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Knowledge of our products and customers is always a positive attribute, and would be a good thing for any resume.
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How much time was devoted to understanding customers better or to leveraging that customer knowledge in new ways to drive business success?
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Comfortable in the knowledge their couch-potato customers would pony up whatever amount showed up on their monthly tab, cable companies pushed price hikes through like clockwork.
Knowledge about a company's customers will be an important asset that will allow businesses to cross-sell and up-sell products and services, Capellas said.
Expertise in this domain, especially petroleum engineering, is what differentiates the IT companies that work with these customers, and not their in-depth knowledge of technology.
"People would rather go to the dentist than an auto shop, " Mr. Schaller says, adding he has seen many cases in which customers tackled a job without proper parts or knowledge.
The knowledge gained and the rapport built with customers will go a long way to making the acquisition accretive.
What social networking tools provide is a way to break the divides that separate your employees and their expertise from customers and one another, fostering a climate of knowledge sharing and collaboration.
Of course, it's no secret that HDTV prices in general have been sinking like a stone over the past half year or so, and while the boutiques are banking on customers finally coughing up the extra dough for "knowledge staff" and better all-around service, we're betting that price still remains king in the land of HDTV.
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Concerns about these anti-competitive strategies are shared by all of us who want an open and trusted internet that enables knowledge and commerce, while empowering citizens and customers.
In 2002, it was revealed that commission-hungry sales staff working for London Electricity drummed up new customers by forging their signatures and switching them without their knowledge or consent.
Lenders are now coming up with new excuses like debt to income (DTI), and with full knowledge that these new factors disqualify current existing customers from a current market rate.
As we left it, CRM eventually went from enabling a team of people across a company to document, interact and share their knowledge about each customer, to essentially favor data collection about customers to find common cross-customer issues and forecast planning.
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And thus was born, entirely by accident and without even my knowledge, a site where we were having real time conversations with our customers.
They know more than ever before about their customers' tastes, but few have a clear view on what uses of that knowledge are unethical.
But in a world of rapid change in the marketplace, of an increasing proportion of knowledge work, of increasing technical complexity of the work, and where customers who do not even know themselves what will delight them, stable predictable work environments are largely a thing of the past.
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Any job that requires you to interact with customers -- either in person, on the phone or online -- can use your knowledge of a second (or third) language.
This is not only to preserve knowledge and history about the customer, but also ways to drive new value from the same customers or those in related companies or fields.
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