Train customer service representatives to comply with the settlement within 21 days of signing.

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More than half of train companies have a customer satisfaction score of 50% or lower, a survey by the consumer group Which? has found.

BBC: UK

Mr Who said he was frustrated at the limited information given to passengers, and the reaction of customer services staff when he called them from the static train.

BBC: Brighton to London commuters stranded for four hours

Now sales representatives can see if a new customer's cars can easily hitch onto a direct train or whether they will need to take a more circuitous, and costly, route.

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