The customer list includes top operators like Box.net, Dell (Nasdaq:DELL), Informatica (Nasdaq:INFA) and Qualcomm (Nasdaq:QCOM).
This lessor of container ships was trading at just 0.22 times its book value in early 2010 amid fears that its top customer, France's CMA CGM, was on the brink of bankruptcy.
Do you waste time lamenting on your 3 day time, or do you blow away the faster competition by having a much better ordering system, world-class customer service, top quality products, and clever packaging that delights customers?
The company is recognized for its innovative approach, outstanding customer relationships, and top quality food and service.
FORBES: Can you grow your family business during a leadership transition?
Another front line touch point for consumers, the lack of attention many brands give to top notch customer service is pitiful.
When you think of top notch customer service, Zappos automatically pops into your mind (January hacking of customer information PR disaster aside).
FORBES: Delivering Happiness: Why At Zappos It's Your Birthday Every Day
Although the need to collect sales and customer data was a top priority, the company knew they would eventually need a flexible application to help with other business activities such as marketing and customer support.
Shinhan Bank has grown to be the second largest in Korea and consistently wins top marks for customer satisfaction.
The company's reputation for top-notch customer service has been tarnished.
Now it is up to customer demand to deliver those top-line numbers--in particular, demand for flash memory chips in advanced cell phones as well as strong sales of AMD's 64-bit Opteron processor for computer servers, due to launch on April 22.
James Neal, who as head of Columbia University's libraries in New York is a big customer, gives Reed Elsevier top marks for creating user-friendly research products, but he also has a six-point gripe list with the company that includes price-gouging and concerns that scientific journals are increasingly being consolidated under one corporate banner.
Be sure to obtain the numbers for customer service, balance, and top-up when you obtain your SIM card.
FORBES: How to Save Money on Mobile While Traveling in Canada
In the past five years United has failed to crack the top four in fewest customer complaints, according to the Transportation Department.
There is still considerable mopping up to do in the battle to replace one-directional, top-down, customer-as-targets approaches with more conversational and collaborative approaches.
FORBES: Age of Context: Social Media Becomes a Mature Platform
And thanks to his customer-focused approach, even the top line is starting to move in the right direction.
To capitalize further, we also created a game-changing 360 degree customer cockpit using SAP BusinessObjects solutions on top of this CRM platform.
FORBES: SAP Runs SAP: Unleashing a Virtuous Cycle with CRM 7.0
Prices vary according to the size and importance of the customer (Rupert Murdoch does not pay top whack), and satellite operators are highly secretive about their rates.
Verizon's FiOS is literally at the top of its industry in customer satisfaction and it isn't just the fiber running to the outside of its customer's houses that makes it so great -- although no one is saying FiOS is perfect -- it is the total package including how FiOS doesn't mark any content as Copy Once or marry CableCARDs to 3rd party hardware.
ENGADGET: FiOS customers moved to Frontier getting Copy Once DRM HD
See the top gamified processes in marketing, customer service, and HR.
FORBES: Research Summary: Demystifying Enterprise Gamification For Business
Recently an executive with a major insurance firm shared a story about his experience with Enterprise Rent-A-Car, top in the 2010 JD Powers customer satisfaction study among rental car companies.
FORBES: Give the Holiday Gift of a Remarkable Customer Experience
Amazon scored 86 - the top score - on the American Customer Satisfaction Index (ACSI), and 89 on the ForeSee customer satisfaction survey - the highest ever attained by a retailer.
ENGADGET: Amazon announces $119 Kindle Paperwhite with illuminated, capacitive touch display
For example, Hyundai has risen to the top spot in the Brand Keys Customer Loyalty Engagement Index, heading all other automotive brands and placing sixth among a total of about 600 brands across 83 verticals.
FORBES: Hyundai's Crafty John Krafcik And His Last Major Challenge
The company also hopes the Waja will be a nice export earner. (Proton made 17% of 1999 sales from exports and was rated among the top 10 carmakers in Britain for customer satisfaction.) But Proton's profits have fallen 85% since 1997, partly because the government has kept it from raising prices, and it may fall into the red this year.
As important as customer profitability is, compliance is emerging as another top concern for banks.
FORBES: Banking: Driving More Profitable Customer Relationships By Using CRM
The company also claims that its customer service, even for cheap machines, is top of the line.
If a customer has a CableCARD in their leased set-top box, it must be reflected on the bill like any other CableCARD would.
ENGADGET: FCC to bring down new CableCARD rules in October 14th meeting
When I ask my Wharton MBA students to name companies that are truly customer-centric, Amazon is always near the top of the list.
FORBES: Sifting Through the Ashes: The Kindle Fire and Customer Centricity
First to identify the top-20 brands best at creating customer delight, and second, to see how brands rank in the categories in which they directly compete.
"EE's decision to offer both a relatively lower-priced tariff at the entry level and a plan with more data at the top end is clearly in response to customer feedback, " said Matthew Howett, an analyst with research firm Ovum.
The fact is that Britain is a top arms exporter and Indonesia is a big customer.
应用推荐