From that, we can preemptively take action on a potential problem before it causes millions or billions of dollars of company and customer time.
With the exception of the academic and somewhat pedantic study of queuing theory, there's little specifically taught about valuing customer time so much as exploiting it.
"Customer time is not explicitly involved in a transaction, " says Uday Karmarkar, director of the University of California, Los Angeles Center of Management in the Information Economy.
One early customer for time-sharing is Mobil Travel Guide, the restaurant-and-hotel rater partly owned by ExxonMobil.
When done right, these repeat visits by customer result in more revenue per customer over time.
Teradata can define segments of one and manage the interactions with a customer over time.
The same math, of course, can rearrange a given number of labor hours to reduce customer waiting time.
Although the amount of gas used to generate electricity rose 82% between 1997 and 2010, increasing efficiency in appliances that use natural gas has led to declining consumption of gas per customer over time.
This concept, which appears on the surface to be quite benign, is typically used to compare the costs of acquiring a customer (often referred to as SAC, which stands for Subscriber Acquisition Costs) with the discounted positive cash flows that will come from that customer over time.
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Lastly, he became much more end-customer-centric, spending time on customer calls, while also ingratiating himself to the field employees.
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If plants can't find or replace staff quickly enough, they won't be able to fill customer orders on time.
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Roadway is a less-than-truckload carrier, meaning its trucks can carry freight for more than one customer at a time.
You may initially begin broad, then hone in on specific customer archetype over time as you collect more anecdotal evidence.
BBN's launched Podzinger in January 2006, much to the surprise of TVEyes, which was a BBN customer at the time.
The ones who emulate Amazon and capital markets and have real-time customer and product record-keeping will do better at lower cost.
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This moment is when you can convert a one-time customer into a repeat customer and an advocate and referral source for your company.
"It's a matter of respecting the customer's time, " says Mr. Champeau.
"Our confidence level is high, and we know how to keep the momentum going--continuing to rebuild our profitability one SKU and one customer at a time, " Smith said.
Innovative solutions like demand-driven forecasting, in which real-time customer demand information is translated into super-lean production and delivery, have allowed companies to dramatically reduce inventory levels and the costs associated with them.
For the customer who can time it right, a dealer might be willing to cut prices pretty low on one car, in order to make hundreds of extra dollars per car on all the cars that went before.
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Only with a direct digital customer relationship can you learn from the customer in real-time, rapidly expand your total product experience, and easily offer new benefits to your customer.
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Being a PM is balancing engineering capabilities with customer needs and delivering a product that has the right mix of features at the right point in time for your customer to be successful.
The new design has reduced the average customer check-in time by more than 15 percent.
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Each time a customer cashes in on one of those deals, the bank gets a commission.
One trusted relationship and customer experience at a time grows into a network of business superhighways.
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With a cash rebate, the customer knows ahead of time how big of a discount to expect.
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For the first time, customer traffic had fallen two years in a row.
Get the right people in front of the customer at the right time.
Now, each time a customer downloads an application, you learn a little more about her brand preferences, leisure interests or professional leanings.
Mercedes has been wrestling with its aging customer demographics for some time.
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