In some industries, lengthy Pilot tests are required before an enterprise customer will sign a definitive purchase order.

FORBES: How To Gain The 'Traction' A VC Cannot Ignore

Research has shown that employees who score highly on emotional and social intelligence tests are more likely to display customer-oriented and empathetic behaviors.

FORBES: Give the Holiday Gift of a Remarkable Customer Experience

Using actual customer supplier data as an example, I ran several tests to see if I could use existing tools I have available to help.

FORBES: Written by Jon Bovit