We implemented a customer survey system, calling every store manager after the installation to make sure they were happy.
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It will include new canopies in the entrances, upgrading the customer information system, automatic doors and a complete subway renovation.
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All Diamond products come with a one year limited warranty, a Diamond guarantee of quality manufacturing experience and a recently upgraded, US based, customer support system.
Royal Bank of Canada realized an 18% improvement in customer satisfaction from implementing a social customer care system that was integrated with their traditional call center applications.
As is our standard practice, customers can be assured if there is any evidence that customer or system information has been compromised, we would inform those affected as quickly as possible.
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But our accounting system is QuickBooks and our customer relationship management system is GoldMine.
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There is a big difference between finding disgruntled customer posts and having an end-to-end system that can automatically discern which posts warrant response, record them in the customer service and CRM system, route them to the right subject matter expert or agent, and report on the result.
Capital One boasts an extensive customer data analysis system that helps keep its lending reasonable in the sub-prime category.
Think about your customer relationship management system (CRM) and what it measures.
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The WAO says the Welsh government should think about starting a "customer relationship management system" to improve the way it gives out grants.
In 1999, it typically cost a several million dollars and several months to implement new business software like a Customer Relationship Management system from Oracle.
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Organizations that allow clients to see their silos, said Trefler, Organizations that have to transfer a customer in the middle of a call to finish a service interaction, or organizations which have to guess what the customer wants instead of having the system predict it based on the customer history and previous calls.
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Commitment to the company's existing technology, product line, distribution system or customer base becomes a sacred cow.
With the increasing popularity of the open-source operating system, customer demands on Linux are changing, Dryhoff said.
National Grid said it would also be eligible to receive incentive-based earnings by delivering customer savings and enhanced system reliability.
Nokia announced its partnership with Microsoft last year after seeing its Symbian operating system lose customer appeal and its market share decline.
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Defense companies may think that their customers are military services and intelligence agencies, but the real customer is a political system that can change its mind about priorities overnight.
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Prior to shipping to the customer, each Digital Storm system undergoes a rigorous 72-Hour Stress-Test.
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The system engineer and customer support teams will be in place and properly trained.
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This gets beyond a 360 degree view of the customer to creating a single system of engagement corporate-wide.
Workstations and servers are on their way to becoming generic boxes, waiting for the customer to install their operating system and applications of choice.
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Anyone with a good customer relationship or contact management system will likely want to bring their contacts and calendar down to their device to look at offline.
When a customer comes in, the system recognized the device.
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Just as they have with other platforms, hackers are proposing ways to compromise the integrity of apps, which can have lots of negative consequences to the system and the customer experience.
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The Bottom Line: In a free enterprise system, the customer is the ultimate boss of each and every capitalist enterprise, especially in the high tech industry where competition from imitators and innovators is intense.
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In the case of Northeast Utilities, Infosys got the strategic advice business while IBM got left with the scut work of moving the company's 2 million customer records from the old system to the new.
The company used a performance-based point system to encourage good customer service and adroit massage skills.
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With Microsoft, for example, Cisco built a big information-sharing system for a military customer.
His 311 call system, a municipal customer-service line, has received 120m calls since 2003.
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