There is a big difference between finding disgruntled customer posts and having an end-to-end system that can automatically discern which posts warrant response, record them in the customer service and CRM system, route them to the right subject matter expert or agent, and report on the result.

FORBES: Social Business Can Kill You

The company used a performance-based point system to encourage good customer service and adroit massage skills.

FORBES: While Americans Indulge In Over-Consumption, Chinese Move Up By Enduring Hardship

His 311 call system, a municipal customer-service line, has received 120m calls since 2003.

ECONOMIST: Bloomberg Philanthropies

Do you waste time lamenting on your 3 day time, or do you blow away the faster competition by having a much better ordering system, world-class customer service, top quality products, and clever packaging that delights customers?

FORBES: Stop SWOT'ing The Small Stuff

Since its early days, Groupon has used a cloud-based software system, called Zendesk, for its customer service.

FORBES: How to Provide Groupon-Style Service

When she told customer service of the issue they could not find any record of the two CDs in the computer system.

FORBES: A Snitch In Time Can Save Employers a Lot of Money

Organizations that allow clients to see their silos, said Trefler, Organizations that have to transfer a customer in the middle of a call to finish a service interaction, or organizations which have to guess what the customer wants instead of having the system predict it based on the customer history and previous calls.

FORBES: In Managed Care, Data Plus Integration Plus Rules Equals Information

The inspection report also highlighted the need for the PSNI to make customer service central to the work of all staff by ensuring "it became embedded in its performance management and development system".

BBC: Dissident threat and red tape 'hindering police'