My technology firm sells accounting, customer relationship and service management software.
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Many clients that have chosen RightNow may not be happy to hear that Oracle is their new software supplier for customer service.
Without fancy support ticketing software or dedicated customer service reps, the Vizify teammates bootstrapped their way to support success by keeping calm, losing a whole lot of sleep, and staying on top of the their inboxes.
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YoYo Games currently has 25 employees but is planning to create an additional 25 new positions, mainly in systems development, software engineering, sales and customer service.
Since its early days, Groupon has used a cloud-based software system, called Zendesk, for its customer service.
Its business now helps brands build relationships with customers and better manage and view the customer journey throughout the purchase lifecycle via their SaaS (software as a service) platform.
Like Salesforce.com , RightNow aimed to sell its customer relationship management (CRM) software as a low-maintenance, Web-based service, not a shrink-wrapped product.
"Document Imaging has many differentiating strengths, including an outstanding global customer base, award-winning software and hardware solutions, strategic reseller partners and a comprehensive service and support network, " Perez said.
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The said they would start selling the software, which they haven't yet priced, as soon as their online payment and customer service systems are ready.
As a smaller firm, Layered can customize and scale the resources it rents to every customer, Pozadzides says, whether it's a start-up search engine or a software-as-service sales and inventory company.
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