Customer service and satisfaction were not factored in the bonus structure at all.
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It relegates customer service and satisfaction to secondary importance.
They are becoming so well known for their customer service and employee satisfaction that they offer daily tours of their facility to fans like me.
The truth of the matter is that we conduct Customer Satisfaction Inquiries each month to ensure customer satisfaction and to see where we may improve our service.
Add in NetFlix near ubiquity on devices, cheerful customer service, and strong customer satisfaction and the model has not yet been unseated.
Get Satisfaction provides customer service communities for companies.
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Giving your customer service agents insight into the mobile customer experience will significantly increase customer satisfaction, retention and order values.
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We believe they should pay far more attention to non-financial factors such as customer satisfaction, product and service quality, operational performance, and employee commitment leading indicators of future performance that firms can use to navigate confidently toward a sustainable future.
Work is underway on initial tasks, including identifying and providing performance and customer satisfaction measurement tools to improve service delivery and more.
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So far in 2012, Kindle customer service has received a 97.1% satisfaction rate from customers.
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Indeed, the company has found that since introducing the NPS in November as customer satisfaction with its sales associates, service and price perception has improved.
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She gave Robert Meyers , then chief financial officer, 30 days to work up a plan on how to improve service--then made him head of customer satisfaction to execute it.
In one example, Get Satisfaction helped music service Rhapsody vastly decrease its customer support costs.
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Apple under Jobs delivered what most other companies give lip service to: a passionate, almost fanatical dedication to customer satisfaction.
Our goal is to embody the warmth of traditional hospitality Hawaii is known for in our service, as these kinds of interactions form the basis of our service and have everything to do with our high level of customer satisfaction.
To be effective service brokers, CIOs must build skills in product management, product marketing, and customer satisfaction.
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Circles, a concierge service, gives employees prizes, including time off, for getting high scores on customer-satisfaction surveys.
More than this, as is true of every super service brand, management empowered those on the front lines to do the right thing to preserve customer satisfaction.
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