Customer service managers chat through a tin can phone and finance staffers smile at one another through a ticket window.

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For customer service or contact centers managers, the evaluation and selection process for social customer care is a harrowing and potentially career-limiting move.

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Other bright spots: customer service representatives and sales managers, with 97, 912 job listings and 80, 137, respectively.

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The North Carolina-based price-point retail chain is looking for store managers, customer service representatives, and human resources coordinators, among others.

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This is probably bad news from a customer-service perspective, as area developers tend to appoint managers to run stores.

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They invested in social technologies like listening platforms and social CRM, trained their customer service reps to be more responsive and hired social media managers.

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