Bradley, a former customer service manager, had a folksy gift basket business.

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Bradley, a former customer service manager, had a folksy gift-basket business.

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Customer Service manager Jill Speicher recently blogged about a visit to Zappos, claiming it was the most exciting part of her trip to Las Vegas.

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She once caught a customer-service representative leaning against a wall attempting to eavesdrop on her conversation with a plant manager.

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"It does cost a lot if you want to do the right thing by them, " says Ms. Oliver, a 38-year-old customer-service manager, who says she is still paying off the credit-card bills.

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Consumers who have a problem returning a gift, should first contact the store manager or customer service department of the retailer.

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